XTENSION MATERIALS WARRANTY
1. Warranty Coverage:
We offer a warranty on the materials used in the construction of XTENSION buildings, subject to the following terms and conditions:
The warranty period for our materials is ten (10) years from the date of purchase.
This warranty covers any defects in materials used in the construction of XTENSION buildings, resulting from faulty workmanship or manufacturing defects. It includes but is not limited to:
– Structural components, such as framing and roofing materials
– Insulation materials
– Electrical wiring and fixtures
– Plumbing fixtures and fittings
– Flooring materials
– Doors and windows
2. Warranty Exclusions:
The following situations are not covered by our warranty:
a. Damage resulting from improper installation, misuse, neglect, or unauthorised modifications.
b. Normal wear and tear or cosmetic damage that does not affect the functionality of the materials.
c. Damage caused by natural disasters, fire, floods, earthquakes, or other external events beyond our control.
d. Damage resulting from failure to follow the recommended maintenance procedures for the materials.
e. Foundations supplied and installed by STOP DIGGING! As these are covered by the suppliers warranty.
3. Warranty Claims Process:
To initiate a warranty claim, please contact us at XTENSION. We will require proof of purchase and a detailed description of the issue. We reserve the right to inspect and assess the materials in question to determine the validity of the claim.
In the event that a valid warranty claim is approved, we will, at our discretion, either repair or replace the defective materials, or provide a refund for the cost of the materials.
*** Please note that any warranty work must be performed by authorised personnel designated by XTENSION. Unauthorised repairs or modifications may void the warranty ***