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Xtension - Affordable Living Spaces

WARRANTIES

Warranties

XTENSION Spaces come with a 10 year Workmanship Warranty and a 10 year Materials Warranty. We know that our products are built to last and through EXPOL have been trusted by kiwis for 40 years. You can rest assured knowing that your XTENSION Space is made from the best, by the best.

OPTIONAL FEATURE WARRANTIES

Please note that any optional features you choose from our brand partners will come with a separate warranty from that supplier and do not fall under the warrantees below. We only work with trusted suppliers and products and can help you with information during the design process.

XTENSION MATERIALS WARRANTY
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1. Warranty Coverage:

We offer a warranty on the materials used in the construction of XTENSION buildings, subject to the following terms and conditions:

  • a. Duration:

The warranty period for our materials is ten (10) years from the date of purchase.

  • b. Scope:

This warranty covers any defects in materials used in the construction of XTENSION buildings, resulting from faulty workmanship or manufacturing defects. It includes but is not limited to:

  • Structural components, such as framing and roofing materials
  • Insulation materials
  • Electrical wiring and fixtures
  • Plumbing fixtures and fittings
  • Flooring materials
  • Doors and windows

2. Warranty Exclusions:

The following situations are not covered by our warranty:

  • a. Damage resulting from improper installation, misuse, neglect, or unauthorised modifications.
  • b. Normal wear and tear or cosmetic damage that does not affect the functionality of the materials.
  • c. Damage caused by natural disasters, fire, floods, earthquakes, or other external events beyond our control.
  • d. Damage resulting from failure to follow the recommended maintenance procedures for the materials.
  • e. Foundations supplied and installed by STOP DIGGING! As these are covered by the suppliers warranty.

3. Warranty Claims Process:

To initiate a warranty claim, please contact us at XTENSION. We will require proof of purchase and a detailed description of the issue. We reserve the right to inspect and assess the materials in question to determine the validity of the claim.

4. Remedies:

In the event that a valid warranty claim is approved, we will, at our discretion, either repair or replace the defective materials, or provide a refund for the cost of the materials.

*** Please note that any warranty work must be performed by authorised personnel designated by XTENSION. Unauthorised repairs or modifications may void the warranty ***

Please note that any optional features you choose from our brand partners will come with a separate warranty from that supplier and do not fall under the warrantees above. We only work with trusted suppliers and products and can help you with information during the design process.

CUSTOMER SUPPORT

We are here to help at any stage of your XTENSION journey.

Our Auckland based XTENSION team are just a phone call or email away to answer any questions you may have from initial research through to your new cabin being onsite at its final location

Call us on 0508 XTENSION or email sales@xtension.co.nz.

XTENSION WORKMANSHIP WARRANTY
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1. Warranty Coverage:

We offer a warranty on the workmanship of XTENSION buildings, subject to the following terms and conditions:

  • a. Duration:

The warranty period for our workmanship is ten (10) from the date of completion.

  • b. Scope:

This warranty covers any defects in the workmanship that result in the failure of the structural integrity or performance of your buildings It includes, but is not limited to:

  • Framing and foundation construction
  • Roofing installation
  • Plumbing and electrical installation
  • Insulation installation
  • Interior finishing work

2. Warranty Exclusions:

The following situations are not covered by our warranty:

a. Damage resulting from improper use, neglect, or unauthorised modifications.

b. Normal wear and tear or cosmetic damage that does not affect the functionality of the workmanship.

c. Damage caused by natural disasters, fire, floods, earthquakes, or other external events beyond our control.

d. Damage resulting from failure to follow the recommended maintenance procedures for the workmanship.

e. Foundations supplied and installed by STOP DIGGING! As these are covered by the supplier’s warranty.

3. Warranty Claims Process:

To initiate a warranty claim for workmanship, please contact us at XTENSION. We will require proof of completion and a detailed description of the issue. We reserve the right to inspect and assess the workmanship in question to determine the validity of the claim.

4. Remedies:

In the event that a valid warranty claim is approved, we will, at our discretion, undertake necessary repairs or corrective measures to rectify the issue.

*** Please note that any warranty work must be performed by authorised personnel designated by XTENSION. Unauthorised repairs or modifications may void the warranty***

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